April Rose Limoran Pardillo

 

 

 

APRIL ROSE L. PARDILLO

2849 Zone 1, GK, Kauswagan, Cagayan de Oro City

aprilrosepardillo@rocketmail.com

0905-240-6723

 

OBJECTIVE

 

To obtain a job focusing to Public Relations, Customer Service,   Technical Support, Consulting or Marketing.

 

COMPETENCIES

·         Computer Literate

·         Good communication skills

·         Developed reports detailing work completed

 

QUALIFICATION SUMMARY

To be able to work in a fast-paced environment demanding strong organizational and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior company service. Proactive and flexible. Can collaborate in a team. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing tasks; able to multi-task effectively.

EDUCATION

Bachelor of Science in Computer Engineering

Cagayan de Oro College-Phinma Education Network

Carmen, Cagayan de Oro City

Graduate –March 31, 2012

 

Cagayan de Oro National High School

8th Street, Nazareth, Cagayan de Oro City

Graduate -March  2006

 

Kauswagan Central School

Kauswagan, Cagayan de Oro City

Graduate -March 2002

 

 

WORK EXPERIENCE

 

Comfac Corporation

Door 4 & 5, Sheridan Bldg., Calamansi Drive

Carmen, Cagayan de Oro City

Systems Engineer

Provide advice to the clients regarding the appropriate hardware to ensure that their needs and requirements are meet
Involved in a hands-on manner during the acquisition, installation, and testing phases of the project
Proactively ensure the highest levels of systems and infrastructure and availability
July 2015 – present

 

Convergys Corporation

IT Park, Lahug Cebu City

Customer Service Representative

 

·         Played  a role in motivating and informing staff of new initiatives by coordinating weekly meetings

·         Dealing with calls with highly professional manner

·         Quickly understanding a callers point of view and to empathize with them

·         Handling complaints in a diplomatic way.

May 2014-October 2014

 

HP Philippines- Yeaps Corporation

Makati City

HP Promoter

 

·         Provide Customer Service

·         Maintain Stock inventory

·         Knowledgeable on Computer Softwares and Hardwares

May 2012-May 2014

 

ACHIEVEMENTS

DOST-SEI Scholar – 2005-2006

8th Honorable Mention – 2002

 

 

CERTIFICATES AND TRAININGS

·         On-the-Job Training

Globalchips Technologies, Inc.

April-May 2012

·         Member of HP ExpertOne Community

December-present

 

SKILLS

·         Proficient with Microsoft Word, Excel and Powerpoint.

·         Knowledgeable in basic computer trouble shooting

·         Knowledgeable in basic technical support

 

REFERENCE

Available upon request.

 

Skills

  • BAsic PC troubleshooting
  • Knowledgeable in Sales and Marketing

Education

JUne 2008-March 2012

BS in Computer Engineering at Cagayan de Oro College-Phinma Education Network

Experience

07/23/15-present

Systems Engineer at Comfac Corporation

• Well connected to all our potential customers in order to inform management on all new upcoming construction projects.
• Travelling to visit potential customers, getting involved in an early stage of new projects, establishing reports and advising customers on potential solutions.
• Understand customer needs and be able to provide design assistance to the customers with infrastructure, project management and engineering assistance for constructions companies.

05/26/14-10/15/14

Customer Service Representative at Convergys Philippines

• answer calls and respond to emails
• handle customer inquiries both telephonically
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information

05/11/12-05/15/14

HP Promoter at Yeaps Corporation

Marketing analysis: to monitor & evaluate the local competitors and follow the market evolutions.
• Technical promotion: be able to assimilate the technical promotion of our products and to offer it with our customers as per their requirements

  • Updated 3 years ago