APRIL ROSE L. PARDILLO
2849 Zone 1, GK, Kauswagan, Cagayan de Oro City
To obtain a job focusing to Public Relations, Customer Service, Technical Support, Consulting or Marketing.
· Computer Literate
· Good communication skills
· Developed reports detailing work completed
To be able to work in a fast-paced environment demanding strong organizational and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior company service. Proactive and flexible. Can collaborate in a team. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing tasks; able to multi-task effectively.
Bachelor of Science in Computer Engineering
Cagayan de Oro College-Phinma Education Network
Carmen, Cagayan de Oro City
Graduate –March 31, 2012
Cagayan de Oro National High School
8th Street, Nazareth, Cagayan de Oro City
Graduate -March 2006
Kauswagan Central School
Kauswagan, Cagayan de Oro City
Graduate -March 2002
Door 4 & 5, Sheridan Bldg., Calamansi Drive
Carmen, Cagayan de Oro City
Provide advice to the clients regarding the appropriate hardware to ensure that their needs and requirements are meet
Involved in a hands-on manner during the acquisition, installation, and testing phases of the project
Proactively ensure the highest levels of systems and infrastructure and availability
July 2015 – present
IT Park, Lahug Cebu City
Customer Service Representative
· Played a role in motivating and informing staff of new initiatives by coordinating weekly meetings
· Dealing with calls with highly professional manner
· Quickly understanding a callers point of view and to empathize with them
· Handling complaints in a diplomatic way.
May 2014-October 2014
HP Philippines- Yeaps Corporation
· Provide Customer Service
· Maintain Stock inventory
· Knowledgeable on Computer Softwares and Hardwares
May 2012-May 2014
DOST-SEI Scholar – 2005-2006
8th Honorable Mention – 2002
CERTIFICATES AND TRAININGS
· On-the-Job Training
Globalchips Technologies, Inc.
· Member of HP ExpertOne Community
· Proficient with Microsoft Word, Excel and Powerpoint.
· Knowledgeable in basic computer trouble shooting
· Knowledgeable in basic technical support
Available upon request.
- BAsic PC troubleshooting
- Knowledgeable in Sales and Marketing
JUne 2008-March 2012
BS in Computer Engineering at Cagayan de Oro College-Phinma Education Network
Systems Engineer at Comfac Corporation
• Well connected to all our potential customers in order to inform management on all new upcoming construction projects.
• Travelling to visit potential customers, getting involved in an early stage of new projects, establishing reports and advising customers on potential solutions.
• Understand customer needs and be able to provide design assistance to the customers with infrastructure, project management and engineering assistance for constructions companies.
Customer Service Representative at Convergys Philippines
• answer calls and respond to emails
• handle customer inquiries both telephonically
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
HP Promoter at Yeaps Corporation
Marketing analysis: to monitor & evaluate the local competitors and follow the market evolutions.
• Technical promotion: be able to assimilate the technical promotion of our products and to offer it with our customers as per their requirements