Jennifer B. Cales






Establishment                                      Avon Cosmetics, INC.

Position                                               Branch Staff

Duration                                              July 7, 2011 up to December 30, 2017

Job Description                                   Customer Service Assistant: (June 2015 – Up to

December 30, 2017)

·         Prepares for customer inquiries by studying products, services, and customer service processes.

·         Records customer inquiries by documenting inquiry and response in customers’ accounts.

·         Improves quality service by recommending improved processes; identifying new product and service applications.

·         Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

Dealer Account Management Staff: (August2013 – June 2015)

·         Manage accounts and design appropriate solution based on clients’ needs

·         Entertain costumers query about their monthly dues.

·         Computes interest on past due’s costumers account.

·         Checking and counting money and cheques from the POS staff.



Petty Cash Custodian: (August 2013 – December 30, 2017)

·         Keeps and maintains petty cash box inside a locked drawer with a substantial amount enough to cover an expected disbursement for a period including the PCF bank passbook.

·         Secure keys for the PCF box and the drawer.

·         Keeps track of established PCF replenishment and the liquidation/clearing of cash advances which were deposited/coursed to the PCF. Periodically update the passbook and reconcile/verify all entries.

·         Submits filled-up vouchers (PCV) to make an operational cash advance, indicating the breakdown of expenses, for approval.

·         Disburse the request of PCF cash advance as approved by the Branch Head.

·         Prepares the Statement of Expenses, one for the replenishment of PCF and another for the clearing of cash advances for liquidation/clearing

·         Mail the SE as per required mailing schedule of the branch.

·         Report any deviation or infraction in the handling of PCF with a recommendation to resolve the issue to the Division.

·         Maintain a file copies of Accounting vouchers.



POS (Point of Sales) Staff: (July 2011 – August 2013)


·         Accepts payments (cash and cheques) using point of sale machine.

·         Responsible in processing Franchise dealer’s purchases, return and   exchange items.

·         Filing authorize to purchase reports, payments and purchase receipts.

·         Maintaining cleanliness of the counter area.

·         Bin filling and arranging stocks in the market.

·         Attends queries and customer’s complaints.



Establishment                                      Mister Donut, Quezon Ave. Iligan City

Position                                               Supervisor

Duration                                              August 8, 2008- May 31, 2010

Job Description

·         Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.

·         Provides quality service by enforcing quality and customer service standards.

·         Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.

·         Respond to customer issues and requests to ensure excellence in customer service is being provided, e.g. discounting prices, replacing items, operating point of sale terminal, etc.

·         Prepare/maintain unit for daily operations, including merchandising, setting up cash float for point of sale terminals, reconciling cash, pricing items/identifying discounts, monitoring and re-stocking food items/supplies (e.g. vending machines, napkins, cups), etc.

·         Collaborate with Manager to coordinate and implement special events and activities, e.g. Valentine’s Day, Christmas events, decorations, raffles, etc.

·         Organize the daily closing activities for the unit, including cleaning, dishwashing, food storage, etc.

·         Ensure that food items are stored in a safe place and any expired or near expiry items are dealt with according to company regulations

·         Make sure that adequate food supplies are always available

·         Check newly delivered products for quality and quantity.

·         Supervise food preparation activities

·         Control food service workers’ payroll.

·         Assume responsibility for cash at designated shifts.

·         Take stock of food supplies and order out of stock products.

·         Ensure that each employee follows food safety regulations and procedures.



Establishment                                      Johnson’s and Johnson Company

Position                                               Promo Girl

Duration                                              May- June 2008

Job Description

·         Selling and promoting products to customers.

·         Checking the availability of stocks.

·         Responsible in proper display of merchandise and determining fast and slow moving items.

·         Promote good customer relations by consistently providing premier satisfaction of the products.

·         Submits inventory report monthly.




Establishment                                      College of Education (MSU-IIT) cafeteria

Position                                               Service crew

Duration                                              October- March 2006

Job Description

·         Welcome customers as they come into the restaurant.

·         Help customers to settle down and also take their orders

·         Process customers’ orders and generate their bills

·         Clean all tables after clients have left and get such tables prepared for the next set of clients

·         Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients

·         Assist kitchen staff and outdoor delivery staff whenever such assistance is required





Establishment                                      Golden Peak Hotel, Cebu City

Position                                               Waitress and Assistant cook

Duration                                              April- May 2006

Job Description

·         Take orders and serve food and beverages to patrons at tables in dining establishment.

·         Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

·         Present food or beverage information or menus to customers.

·         Arrange tables or dining areas.

·         Collect dirty dishes or other tableware.

·         Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

·         Escort customers to their tables.

·         Clean and prepare cooking station.

·         Food preparation.

·         Maintain Sanitation Standards.



Has knowledge in basic computer
Can speak Tagalong, English and Cebuano
Work independently with minimum supervision
Fast learner


·         Avon Back to Basics Training

August 10 – 11, 2011

Buffalo Restaurant, Cagayan De Oro City


Population Issues and Development
January 22, 2006

MSU-IIT Tibanga, Iligan City


Pre- Service Training for Teachers
January 15- 16, 2008

Division Conference Hall

Iligan City


·         Mister Donut Franchise Training ( FraT )

June 30 – July 14, 2008

La Purisima, Zamboanga City





Student Technology Entrepreneurial Program (STEP) Organization
DHTE- CED, MSU- IIT, Iligan City



Association of IIT Alumni Foundation, Inc.
MSU-IIT, Tibanga, Iligan City






Tertiary                                                BSIED- Food Technology



Tibanga, Iligan City



Secondary                                           ILIGAN CITY NATIONAL HIGH SCHOOL

Mahayahay, Iligan City



Elementary                                          UBALDO D. LAYA MEMORIAL SCHOOL

Ubaldo D. Laya, Iligan City



  • Updated 1 year ago