Front Desk Officer
MARIA GRETHEL B. ABING
To apply the skills and abilities I acquired as a true professional so I can contribute towards corporate goal and enhance opportunities to achieve my personal life goals.
Tertiary – St. Laurence Institute Of Technology, Hotel & Restaurant Management Services (S.Y. 2010-2011)
– Iligan Medical Center College, Bachelor of Science in Nursing
Secondary – Iligan City National High School (S.Y. 2000-2004)
Elementary – Iligan City Center for High Achievers (S.Y. 1994-2000)
TRAININGS AND CERTIFICATES
●QUALITY CUSTOMER SERVICE (PTTC)
● HOUSEKEEPING NC II
● BT (BASIC TRAINING) CERTIFICATE (UC-MAMBALING)
● CERTIFICATE OF PROFICIENCY IN BASIC TRAINING
Options Studio Inc.
Fit and Fabulous Studios, Inc.
The Podium, 4th Level, 12 ADB Ave. Ortigas Center, Brgy. Wack-Wack, Mandaluyong City
Position Title: Front Desk Officer
Responsible for receiving and confirming bookings of clients. Front desks should actively call on clients who have been absent for some weeks to book their next schedule. Must assure that all packages are valid and remind gently all expiring packages for client renewal. Front desk are required to summarize the bookings per trainer each day and all changes must be communicated to the trainer with regard to cancellations and rebooking.
Zhongfa Development Inc.
Coral Way Drive, Diosdado Macapagal Boulevard, Central Business Park 1, Pasay City
Position Title: Customer Service Assistant
Duration: March 15, 2016 – October 01, 2016
Perform a variety of tasks from dealing directly with customers either by telephone, online or in person. Responsible in handling incoming request and resolving clients’ complaints, determining the cause of the problem. Provide quality service and support. Perform administrative duties.
Odfjell Drilling Philippines Corp
27th Floor Zuellig Bldg. Paseo de Roxas Cor. Makati Avenue Makati City
Position Title: Receptionist
Duration: February 5, 2015 – March 11, 2016
Responsible for providing administrative and clerical services in an effective and efficient manner in order to ensure effective and efficient business operations. Provide support for the ODP Administration/Reception area. Ensure that all tasks are carried out in accordance with requirements, instructions and schedules.
Sze Chuan House
2150 Roxas Blvd. Malate, Manila
Position Title: Front Office Staff
Duration: May 12, 2014 – October 20, 2014
Responsible for answering inquiries and handling reservation requests of hotel customers. Maintain a record of occupied and available hotel rooms in a computer file as reservation guide. Transfer customers to the bellboys to assist them with their luggage and show them their designated rooms.
A’s Powertech Corporation
Shell – Mahayahay
Mahayahay, Iligan City
Position Title: Helix Service Receptionist
Duration: February 10, 2013 – December 22, 2013
Deal with customers in a friendly and efficiently manner. Responsible for customer bookings, job orders, creditor invoice, vehicle collection procedure, and stock orders