Maria Lourdes Tan Gredonia

GOAL

To be part of the pre-opening team and excel in the field of hospitality industry by sharing my skills in hospitality industry and Training.

 

 

PERSONAL INFORMATION

 

NAME                                                :           Maria Lourdes T. Gredonia

BIRTHDATE                         :           January 8,1979

MAILING ADDRESS           :           Lizares Compound Immaculate Conception St.

Commonwealth Ave. Diliman Quezon City

STATUS                                :           Married

HEIGHT                                 :           5’4

WEIGHT                                :           150lbs

CELLPHONE NO.               :           0949-1211010

 

WORK EXPERIENCE

 

Interlink Group of Companies                                                    Apr. 2016 – Present

Sales, Marketing and Training Director / Management Consultancy for Hotel

Job Description

Sales, Marketing and Training Director

–          Report directly to the President and Chairman of the company

–          Visit all clients to stable partnership and to check staffs performance

–          Prepare a monthly report regarding Client updates and accomplishments

–          Responsible in looking for new clients, follow up, close the deal and meet clients expectation

–          Conduct in-house and on-site trainings for all staff.

–          Coordinate to other department

–          Plan different training needs to all staff and do an evaluation

–          Arrange all events for the company (outing, team building, Christmas party, training, seminars and others)

–          Prepare the activities and everything needed.

Management Consultancy for Hotel / Human Resources

–          Assist all concerns of the Chairman for hotel consultancy

–          Prepare a Critical Time Path needed for hotel preparation

–          Handling in setting up the pre-opening collaterals per department, hotel system, manning and wages and others

–          Act as Human Resources Manager, does the recruitment, training, orientation, set-up Employees Handbook and HR policies and procedures.

–          Conduct hiring and interview all managerial staff needed for hotel

–          Closely coordinate to all department managers the development of each program.

–          Always update the Hotel Consultant and the Owners regarding the development.

–          Always check the critical time path, guidelines for scheduling of hotel opening.

–          Assist in soft opening programs just like guest list, souvenirs, menu, drinks and others.

–          Prepare all staff and check the schedules

–          Handling the opening stage

 

Sequoia Hotel                                                                                 Apr. 2015 – Apr 2016

Operations Manager

Job Description

–          Report directly to the hotel owner’s

–          Handle the day-to-day hotel operations and fully responsible for all aspects of all departments

–          Responsible for the overall management of the operation of the hotel

–          Support and work with all Head of Departments in all aspects of running this hotel

–          Ensure the premises are in operative condition to receive & serve the guests

–          Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, guest feedbacks and action taken for service recovery, and also any staff issues

–          Ensure SOP implementation in all departments and check the same during routine operational checks

–          Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef

–          Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors

–          Inspecting all departments for SOP implementation

–          Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture

–          Monitor the co-ordination between all departments for smooth & efficient operations

–          Assessing and reviewing customer satisfaction and service recovery process

–          Meet all dept. heads to review & train the staff to upkeep the human capital and Identifying staff learning needs and assisting with development

–          Providing timely and constructive feedback to all direct reports as and when required either formally or informally

–          Be on available on call 24 hours a day to resolve any urgent problems on emergencies

–          Any other duties assigned

 

 

Interlink Professional & Skills Services, Inc.              Aug. 2011 – Mar. 2015

Interlink Group of Companies

Sales and Marketing Director / Management Consultancy for Hotel /

Human Resources

Job Description

Sales and Marketing Director

–          Report directly to the President and Chairman of the company

–          Visit all clients to stable partnership and to check staffs performance

–          Prepare a report regarding Client updates and accomplishments

–          Responsible in looking for a new clients and follow up.

–          Handling presentation to all new clients, close the deal and meet clients expectation

–          Conduct training and evaluation.

–          Assist all concerns of the Chairman for hotel consultancy

–          Accompany the Chairman to his meeting

–          Arrange his flight booking, hotel events and accommodation.

–          Always update the Company Profile.

–          Arrange all events for the company (outing, team building, Christmas party, training, seminars and others)

–          Prepare the activities and everything needed.

–          Coordinate to other department.

Management Consultancy for Hotel / Human Resources

–          Act as Human Resources Manager, does the recruitment, training, orientation, set-up Employees Handbook and HR policies and procedures.

–          Assist in setting up the pre-opening collaterals per department, hotel system, manning and wages and others.

–          Closely coordinate to all department managers the development of each program.

–          Always update the Hotel Consultant and the Owners regarding the development.

–          Always check the critical time path, guidelines for scheduling of hotel opening.

–          Assist in soft opening programs just like guest list, souvenirs, menu, drinks and others.

–          Prepare the staffs and check the schedules.

 

 

Sales & Marketing / Training Manager                                       Sept. 2011- Jun. 2013

Hotel Admin Coordinator / Human Resources

Job Description

–          Handling all clients of Interlink Manpower

–          Responsible in looking for a new clients and follow up.

–          Handling presentation to all new clients

–          If the deal closed, assisting in all requesting and concerns of the clients.

–          Always update the Company Profile.

–          Arrange all events for the company (outing, team building, Christmas party, training, seminars and others)

–          Prepare the activities and everything needed.

–          Coordinate to other department.

–          Handling training of The Power of Service Excellence and Workshop

–          Handling orientation and briefing to all new staff of different hotels, trainees and applicants.

–          Doing reports regarding list of trainees and their batches.

–          Update the training modules

Diamond Hotel (5 star hotel)

Pearl Garden Hotel and Pearl Lane Hotel (3 star hotel)

 

NandanaBoracay Beach Resort                                    Nov. 2010 – June. 2011

HR Officer

Job Description

–          Directly reporting to the Owner of the company and the Owner’s Representative.

–          Part of the Pre-opening team of NandanaBoracay Beach Resort.

–          Handling recruitment, from scheduling the applicants until hiring.

–          Handling the time keeping.

–          Keeping the 201 Files of all staff of NandanaBoracay Beach Resort.

–          Handling orientation and briefing for all newly hired staff.

–          Handling training for all staff of NandanaBoracay Beach Resort.

–          Handling all concerns of the staff.

–          Doing the policy and procedure for HR Department and implementation.

Purchasing

 

St Giles Hotel Makati                                                         Mar. 2010 – Oct. 2010

HR Officer

Job Description

–          Directly reporting to General Manager, Resident Manager and HR Manager.

–          Part of the Pre-opening team of St Giles Hotel Makati.

–          Handling recruitment, from scheduling the applicants until hiring.

–          Handling the time keeping and assisting in payroll.

–          Keeping the 201 Files of all staff of St Giles Hotel Makati.

–          Handling orientation and briefing for all newly hired staff.

–          Handling training for all staff of St Giles Hotel.

–          Handling all concerns of the staff.

–          Assisting in doing the policy and procedure of HR Department.

–          Oversee the performance of all staff in all position in hotel.

 

Interlink Manpower Development & General              Sept. 2007 –Mar. 2010

Services Inc.,

Sales & Marketing Officer

Training Officer

HR Assistant / Admin Coordinator

Diamond Hotel (5 star hotel)

Maxims Hotel (Travellers International)(6 star hotel)

Hotel H2O

South of Market Condominium

 

Global Excellence                                                              Feb. 2007 – Sept. 2007

HR Assistant / Training Assistant

 

Cardinal Santos Medical Center                                                Feb. 2006 – Jul. 2006

Sales Admin Personnel / Front Desk Receptionist

 

Buy and Sell 2nd hand Cars                                                         Dec. 2003 – Nov. 2004

Car Agent

 

International Wheelers Club                                                        Feb. 2003 – Dec. 2003

Telemarketer

 

Hunan Chinese Restaurant                                                         May 2002 – Feb. 2003

Manager / Cashier

 

Crown Asia                                                                                      Jan 2000 – Apr 2002

Property Consultant

 

Adamson University                                                                      Jun 1998 – Mar 1999

Speech Instructress (School scholarship)

 

 

EDUCATIONAL ATTAINMENT

 

Primary: Bagong Silangan Elementary School                                     1986 – 1992

Secondary: Bagong Silangan High School                                           1992 – 1996

College: Adamson University                                                                    1996 – 2000

BS Computer Science

 

TRAINING AND SRMINAR / WORKSHOP

 

The Power of Service Excellence Training & Workshop                 Sept. 18-23, 2006

In Hotel Food and Beverage & Housekeeping Operation

Developing your Professional Image by the Power of Positive       June 13, 2013

Attitude and Conflict Resolution and Management

Development of HR Policies and Procedures                                   July 13, 2013 (AM)

Managing Contractors and Temporary Employees                          July 13, 2013 (PM)

16 Multiple Intelligences and Talent Management                          May 30, 2014

 

SPECIAL INTEREST / SKILLS

Recruitment and Selection

Training and Orientation

Computer literate (MS WORD, EXCEL, POWERPOINT)

Good in written and oral communication in English

Sing, Dance, Draw

 

 

PERSONAL OATH

 

I believe that the position I am applying for will fit to my ability and if given the chance, I will surely do my best to excel and be an asset of the company and the principle that Global Excellence taught us is to “work as if God is our Employer” and this has guided us to excel in all our understanding

 

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Maria Lourdes T. Gredonia

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Skills

  • Computer Literate
  • excel
  • powerpoint
  • words
  • Updated 3 years ago