Mohalidin Usman

OBJECTIVE:

To attain a challenging and multitasking position where I could make use of my knowledge &

Experience, & maximize my ability – to where I can be an asset to meet the corporate goal.

 

QUALIFICATIONS

Customer Service

Function Set-up for clients meeting

Trainer and Management Skills

Managerial and Supervisory

Proficient in using Software

(Microsoft Word, Excel and Power Point)

Equipment Maintenance Skills

Strategic Planning Abilities

(From pre-opening)

First Aider

Multicultural Sensitivity and Awareness skills

Problem -Solving/Reasoning/Creativity

Adaptability and Flexibility

Inventory Controller

Sending Correspondence letters/e-mail to the

Clients

Staff Ticketing and leave processing

Timesheet and payroll

 

1.    Position: Follow up Clerk (7 months)

Access Middle East Scaffolding and Formwork

Umm Al Quwain, UAE

Ø  Filling and making quotation

Ø  Projects such as gathering information by phone, letter, email or in person

Ø  Recording and updating databases

Ø  Photocopying and scanning documents

Ø  Sorting and handling outpost

Ø  Supporting the reception desk

2. Position: Customer Service cum Sales Representative (7 years and 7 months)

Nesto LLC

Al-Butina Sharjah UAE

Ø  Resolve customer complaints via phone, email, mail, or social media.

Ø  Use telephones to reach out to customers and verify account information

Ø  Greet customers warmly and ascertain problem or reason for calling.

Ø  Assist with placement of orders, refunds, or exchanges.

Ø  Take payment information and other pertinent information such as addresses and phone numbers.

Ø  Suggest solutions when a product malfunctions.

Ø  Handle product recalls.

Ø  Attempt to persuade customer to reconsider cancellation.

Ø  Inform customer of deals and promotions.

Ø  Utilize computer technology to handle high call volumes.

Ø  Work with customer service manager to ensure proper customer service is being delivered.

Ø  Close out or open call records.

Ø  Compile reports on overall customer satisfaction

 

3. Position: Travel Consultant (PRESENT)

AL-MINHADJ TRAVEL AND TOURS

 

Ø  Liaising with clients in person, over phone or via email to discuss their travel requirement.

Ø  Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fare.

Ø  Preparing customized itineraries to suit the clients’ preferences and budget.

Ø  Making and confirming booking, often via a Global Distribution System ( computerized central reservation system)

Ø  Issuing ticket or relevant documents.

Ø  Providing up to date advice on travel regulations including visa and medical requirement, baggage limit, safety and local customs.

Ø  Modifying existing bookings to suit a change in clients circumstances.

Ø  Researching destination and keeping up to date with travel industry news.

Ø  Ongoing training with other members and management.

 

4. Position: Admin Asst. Cum Data Entry (2 years and 7 Months)

Qatar Alpha Beton Readymix Company

Doha Qatar

 

Ø  Direct traffic coming onto site and operate weighbridge, recording all vehicles entering/leaving the site;

Ø  Record weights & waste type by vehicle, completing appropriate documentation and collect driver signatures, etc for accounting purpose; update IWS system accordingly;

Ø  Maintain the weighbridge and general area of the weighbridge including the office in a clean, tidy and hazard free condition;

Ø  Adhere to licensing guidelines and collate monthly data by waste type & by customer as part of management information and for environmental returns; Assist with general administrative duties and customer service, answering the telephone and directing calls as appropriate;

Ø  Attend training and develop relevant knowledge, techniques and skills.

 

 

5. Position: Sales Supervisor (2years and 7 months)

SM Stores and Supermarkets

(Philippines)

Ø  I was in charge of opening and assigning staff in closing of all department and areas within the location.

Ø  Gathering and finalizing daily, weekly and monthly reports.

Ø  Customer contact person.

Ø  Maintaining a good relation with the staff and management.

Ø  Train new staff for work efficiency.

 

6. Position: Supervisor (2 years)

Little Vin-Vin Food Corporation

(Philippines)

Ø  Travelled to Asia to monitor food outlets and orderings.

Ø  Maintains good work flow.

Ø  Observing control points and equipment; monitoring.

Ø  Personnel and resources; studying methods; implementing cost reductions.

Ø  Completes production plan by scheduling and assigning personnel.

Ø  Accomplishing work results by establishing priorities, monitoring progress, revising schedules and resolving problems.

Ø  Maintains quality service by establishing and enforcing organization standards.

Ø  Provides information by compiling, initiating, sorting, and analyzing production.

Ø  Performance records and data and answering questions and responding to requests.

 

7. Position: Supervisor (2 years and 4 months)

Uniwide Convenience Store

(Philippines)

Ø  Checked product delivery and make purchase order, documents bad orders.

Ø  Ensures FIFO is implemented and ensures timely stock replenishment.

Ø  Monitored all products and ensures products are efficient for buying.

 

8. Position: Product Specialist (3years)

Abenson Incorporated

(Philippines)

Ø  Through Intensive Marketing Research I was able to carefully examine competitors’ advantages and made possible strategies during periods in which our company was low in sales.

Ø  I was a part of a system were in saving the company’s product by providing complete control of inventories.

Ø  I progressively widen the scope of my job.

 

9. Position: Out Sourcing/ Recruitment Head Officer (4 years)

Strong Hold Manpower Recruitment Agency

(Philippines)

Ø  In charge and responsibilities for outsourcing of applicant base on the job order and requirements.

Ø  Prepare complete CV of those applicant qualified for the employer interview checking their attach training certificate and other documents needed for employers evaluation.

Ø  Attending Job Fair and Special Recruitment Activity (SRA) in different places of the Philippines. (Conduct initial interview of qualified applicants.)

Ø  Mobilize qualified applicant from outsourcing, intended for final interview.

 

 

Educational Background:

 

SPA COLLEGE, INC.(Philippines)

 

College: Bachelor of Science in Elementary Education (BEED)

Graduate: 2017

 

University of Southern Mindanao (USM) Philippines

 

College: Bachelor of Science Secondary Education (BSED)

Major in Social Studies (Under Graduate)

 

Lebak Technological Institutes

 

Vocational Courses: Computer Secretarial (CompSec)

Accredited by: Technical Educational and Skills Development Authority (TESDA)

 

NCII CERTIFICATE ACCREDITED BY: TESDA

 

HOUSEKEEPING NCII

 

CERIFICATE NO: 1113060286924 (Manila, Philippines)

 

Skills

  • Computer Literate

Education

May 31, 2017

Bachelor of Science In Elem. Education at SPA College Inc.

Experience

SEPT. 23, 2017

SALES/ CUSTOMER SERVICE at NESTO LLC

  • Updated 3 months ago