Sales/ Customer Service
To attain a challenging and multitasking position where I could make use of my knowledge &
Experience, & maximize my ability – to where I can be an asset to meet the corporate goal.
Function Set-up for clients meeting
Trainer and Management Skills
Managerial and Supervisory
Proficient in using Software
(Microsoft Word, Excel and Power Point)
Equipment Maintenance Skills
Strategic Planning Abilities
Multicultural Sensitivity and Awareness skills
Adaptability and Flexibility
Sending Correspondence letters/e-mail to the
Staff Ticketing and leave processing
Timesheet and payroll
1. Position: Follow up Clerk (7 months)
Access Middle East Scaffolding and Formwork
Umm Al Quwain, UAE
Ø Filling and making quotation
Ø Projects such as gathering information by phone, letter, email or in person
Ø Recording and updating databases
Ø Photocopying and scanning documents
Ø Sorting and handling outpost
Ø Supporting the reception desk
2. Position: Customer Service cum Sales Representative (7 years and 7 months)
Al-Butina Sharjah UAE
Ø Resolve customer complaints via phone, email, mail, or social media.
Ø Use telephones to reach out to customers and verify account information
Ø Greet customers warmly and ascertain problem or reason for calling.
Ø Assist with placement of orders, refunds, or exchanges.
Ø Take payment information and other pertinent information such as addresses and phone numbers.
Ø Suggest solutions when a product malfunctions.
Ø Handle product recalls.
Ø Attempt to persuade customer to reconsider cancellation.
Ø Inform customer of deals and promotions.
Ø Utilize computer technology to handle high call volumes.
Ø Work with customer service manager to ensure proper customer service is being delivered.
Ø Close out or open call records.
Ø Compile reports on overall customer satisfaction
3. Position: Travel Consultant (PRESENT)
AL-MINHADJ TRAVEL AND TOURS
Ø Liaising with clients in person, over phone or via email to discuss their travel requirement.
Ø Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fare.
Ø Preparing customized itineraries to suit the clients’ preferences and budget.
Ø Making and confirming booking, often via a Global Distribution System ( computerized central reservation system)
Ø Issuing ticket or relevant documents.
Ø Providing up to date advice on travel regulations including visa and medical requirement, baggage limit, safety and local customs.
Ø Modifying existing bookings to suit a change in clients circumstances.
Ø Researching destination and keeping up to date with travel industry news.
Ø Ongoing training with other members and management.
4. Position: Admin Asst. Cum Data Entry (2 years and 7 Months)
Qatar Alpha Beton Readymix Company
Ø Direct traffic coming onto site and operate weighbridge, recording all vehicles entering/leaving the site;
Ø Record weights & waste type by vehicle, completing appropriate documentation and collect driver signatures, etc for accounting purpose; update IWS system accordingly;
Ø Maintain the weighbridge and general area of the weighbridge including the office in a clean, tidy and hazard free condition;
Ø Adhere to licensing guidelines and collate monthly data by waste type & by customer as part of management information and for environmental returns; Assist with general administrative duties and customer service, answering the telephone and directing calls as appropriate;
Ø Attend training and develop relevant knowledge, techniques and skills.
5. Position: Sales Supervisor (2years and 7 months)
SM Stores and Supermarkets
Ø I was in charge of opening and assigning staff in closing of all department and areas within the location.
Ø Gathering and finalizing daily, weekly and monthly reports.
Ø Customer contact person.
Ø Maintaining a good relation with the staff and management.
Ø Train new staff for work efficiency.
6. Position: Supervisor (2 years)
Little Vin-Vin Food Corporation
Ø Travelled to Asia to monitor food outlets and orderings.
Ø Maintains good work flow.
Ø Observing control points and equipment; monitoring.
Ø Personnel and resources; studying methods; implementing cost reductions.
Ø Completes production plan by scheduling and assigning personnel.
Ø Accomplishing work results by establishing priorities, monitoring progress, revising schedules and resolving problems.
Ø Maintains quality service by establishing and enforcing organization standards.
Ø Provides information by compiling, initiating, sorting, and analyzing production.
Ø Performance records and data and answering questions and responding to requests.
7. Position: Supervisor (2 years and 4 months)
Uniwide Convenience Store
Ø Checked product delivery and make purchase order, documents bad orders.
Ø Ensures FIFO is implemented and ensures timely stock replenishment.
Ø Monitored all products and ensures products are efficient for buying.
8. Position: Product Specialist (3years)
Ø Through Intensive Marketing Research I was able to carefully examine competitors’ advantages and made possible strategies during periods in which our company was low in sales.
Ø I was a part of a system were in saving the company’s product by providing complete control of inventories.
Ø I progressively widen the scope of my job.
9. Position: Out Sourcing/ Recruitment Head Officer (4 years)
Strong Hold Manpower Recruitment Agency
Ø In charge and responsibilities for outsourcing of applicant base on the job order and requirements.
Ø Prepare complete CV of those applicant qualified for the employer interview checking their attach training certificate and other documents needed for employers evaluation.
Ø Attending Job Fair and Special Recruitment Activity (SRA) in different places of the Philippines. (Conduct initial interview of qualified applicants.)
Ø Mobilize qualified applicant from outsourcing, intended for final interview.
SPA COLLEGE, INC.(Philippines)
College: Bachelor of Science in Elementary Education (BEED)
University of Southern Mindanao (USM) Philippines
College: Bachelor of Science Secondary Education (BSED)
Major in Social Studies (Under Graduate)
Lebak Technological Institutes
Vocational Courses: Computer Secretarial (CompSec)
Accredited by: Technical Educational and Skills Development Authority (TESDA)
NCII CERTIFICATE ACCREDITED BY: TESDA
CERIFICATE NO: 1113060286924 (Manila, Philippines)
- Computer Literate
May 31, 2017
Bachelor of Science In Elem. Education at SPA College Inc.
SEPT. 23, 2017
SALES/ CUSTOMER SERVICE at NESTO LLC