Terence Katherine Stephanie Ruelan-Gapol

TERENCE KATHERINE STEPHANIE M. RUELAN-GAPOL

 

CAREER OBJECTIVE:

As a graduate of Bachelor of Arts in Mass Communication from Ateneo de Davao University, been into varied places local and abroad, been working for the past 10 years, there’s much I can offer to the education of our young children. As a Pastor and leader of our local church, I’m confident that my passion for the children development, together with my skills and expertise will enable me to make a significant difference in the community.

 

 

EDUCATIONAL ATTAINMENT

 

 

Post- Graduate

 

 

 

College

 

 

High School

 

 

Elementary

 

Professional Education

St. Peter’s College

Iligan City

June 2017 – October 2017

 

Bachelor of Arts Major in Mass Communication

Ateneo de Davao University

Batch 2009

 

Bachelor of Arts Major in Political Science Mindanao State University – Iligan Institute of

Technology Batch 2007

 

The Philippine Women’s College of Davao

Batch 2004

 

Tibanga Seventh-Day Adventist Elementary School

Batch 2000

 

WORK EXPERIENCE

 

Iligan City, Philippines                                              Ordained Pastor

7th December 2016 to present                                    Jesus For All Nations (JFAN)

Heaven is Waiting Christian Fellowship (HWCF)

Zone Orchids, Brgy. Suarez, Iligan City

 

Duties and Responsibilities:

 

Ø  I am a Pastor of a local church with a member of 20-30. I outline sermons, deliver sermons, handle Sunday school, and lead the Praise and Worship group and other ministerial work in the church such as Discipleship, School of Leaders, etc.

 

Ø  I also handle Bible study groups of 10 members above. Every Wednesday, Thursday, and Friday. Most of my daily routine is on the activities of the church and its members.

 

Ø  Aside from these, I also do visitations in the hospitals, houses, funeral services, birthday celebrations, thanksgiving events, etc.

 

Ø  It is my passion and desire to serve the Lord all the days of my life.

 

Ø  John 15:16 says, “You did not choose me, but I chose you and appointed you so that you might go and bear fruit–fruit that will last–and so that whatever you ask in my name the Father will give you.” To God Be The Glory!!!

 

Iligan City, Philippines                                              Sales Executive (Region X)

2nd February to 16th July 2017                                     F & J de Jesus Inc.

Sacred Heart St., San Antonio Village

Makati City

Duties and Responsibilities:

 

Ø  Administer sales proposal and presentations to private schools of levels Nursery, Kindergarten, Elementary up to Senior High

Ø  Selling F & J De Jesus Inc. learning programs and print-out modules aligned with K-12 DepEd Curriculum.

Ø  Presents demonstrations, training, and seminars etc.

Ø  Follow-up orders and sales inputs

Ø  Discuss to school principal and teachers the benefits and advantages of F & J de Jesus learning programs and print-out modules.

Ø  Sends reports, emails, feedback to immediate head daily.

Ø  And other necessary task related to the job.

 

Iligan City, Philippines                                              Customer Service Assistant

20th April 2015 to 30th June 2016                                Philam Life Insurance Company

The Philippine American Life & General

Insurance Company

2F Philam Life Bldg., Luna Street,

Tibanga, Iligan City

Duties and Responsibilities:

 

Ø  Front line customer service

Ø  Smiles and greets the clients

Ø  Assists the clients queries about their insurance policies

Ø  Facilitates claims for death, hospitalization and reimbursement benefits of clients

Ø  Process claims for death, hospitalization and reimbursement benefits of clients

Ø  Answers clients queries

Ø  Receives suggestions, feedback, and comments from clients about the company

Ø  Consolidates the suggestions, feedback, and comments from clients about the company

Ø  Receives policy benefit checks from Head Office of policy owners

Ø  Records policy benefit checks in the system for proper documentation

Ø  Releases checks to policy owners

Ø  Do outbound calls informing policy owners of their policy benefit checks

Ø  Do outbound calls informing policy owners of pending requirements for claims

Ø  Receives inbound calls from clients

Ø  Receives emails Sends emails

Ø  Does business letters, company communication, and corporate announcements

Ø  Does printing, scanning, and photocopying of company documents for proper filing

Ø  And other tasks necessary for the job

Doha City, Qatar                                                        Customer Service Representative

 

5th June 2013 to 23rd April 2014                                  Jungle Zone Theme Park

Hyatt Plaza Mall

Qatar Central Markets Co. (Q.C.M.C.)

Doha City, Qatar

 

Duties and Responsibilities:

 

Ø  Front line receptionist of Jungle Zone Theme Park

Ø  Smiles and greets the clients

Ø  Provides customer service and satisfaction to clients complaints and queries

Ø  Handles telephone inquiries

Ø  Sending emails

Ø  Doing computer works MS Word, Excel, Powerpoint, and Microsoft Office Outlook

Ø  Promotes marketing activities of Jungle Zone Theme Park

Ø  Promoting Birthday Party amenities to clients

Ø  Booking Birthday Party

Ø  Organizing Birthday Party

Ø  Disseminating Work Staff Schedules

Ø  Acts as Party Leader, Party Coordinator, and Party Evaluator

Ø  Acts as channel of communication between the management of Jungle Zone to clients

Ø  Making Time and Daily Schedule to Staffs

Ø  Preparing and organizing Birthday Party Charts, Badges and Feedback forms

Ø  Serving clients the best customer service and satisfaction

Ø  Other tasks necessary for the job

Makati City, Philippines                                            Customer Service Representative

10th January 2013 to 1st June 2013                             ServCare Solutions Inc.

In partnership with Blackberry Smartphones JAKA Center Bldg.

Makati City

 

Duties and Responsibilities:

 

Ø  Front line receptionist of ServCARE Solutions (Blackberry Smartphones)

Ø  Provides customer service and satisfaction to clients complaints and queries

Ø  Smiles and greets the clients

Ø  Handles Blackberry mobile phones of clients

Ø  Evaluates Blackberry mobile phones of clients

Ø  Assess the damage or problem of mobile phones

Ø  Gives on-hand evaluation to clients

Ø  Helps to ensure product loyalty to clients

Ø  Promotes Blackberry product to clients

Ø  Boosts product morale to Blackberry users

Ø  Handles telephone queries and feedback

Ø  Tele-calling and Tele-marketing to non-Blackberry users

Ø  Sending emails

Ø  Doing computer works MS Word and MS Excel

Ø  Serving clients the best customer service and satisfaction

Ø  Other tasks necessary for the job

 

Makati City, Philippines

3rd July 2012 to 10th December 2012

 

 

 

Duties and Responsibilities:

 

Food and Beverage Attendant

Housekeeping Attendant

Alejandra Hotel

Makati City

 

Ø  Front line Food and Beverage Attendant of Alejandra Hotel

Ø  Smiles and greets the clients

Ø  Attends guests’ needs in the Hotel Coffee Shop and Restaurant

Ø  Assist In-House bed and breakfast guests their food order requests

Ø  Gives hospitality and courtesy to all guests in the Hotel

Ø  Provides a helping hand to all guests and clienteles in the Hotel

Ø  Serves the guests’ their food orders

Ø  Attends the room, makes the bed, and replaces toiletries

Ø  Sweeps and mops the floor

Ø  Dust clean furniture, chairs, and tables

Ø  Wipe clean utensils and kitchen cutleries

Ø  Replenish stocks and food products necessary in the restaurant

Ø  Replenish linens necessary in the rooms

Ø  Replenish food products and toiletries necessary in the room

Ø  Makes accurate inventory and stock levels

Ø  Reports daily to the Hotel and Restaurant Manager

Ø  Other tasks necessary for the job

Dumaguete City, Philippines                                                Medical Representative

1st September 2011 to 30th June 2012                                    MetroDrug Pharmaceutical Inc.

Taguig City

 

 

 

Duties and Responsibilities:

 

Ø  Front line customer service representative

Ø  Smiles and greet the customers

 

Ø  Carrying Over-The-Counter Medicines and Drug for pharmacies such as Pharmaton, Buscopan, Bisolvon, Dulcolax

Ø  Going to forth all pharmacies in my district area from and to Negros Oriental, Bohol, and Siquijor

Ø  Driving company vehicle car

Ø  Getting the orders from pharmacy owners

Ø  Doing computer work MS Word, Excel and Outlook

Ø  Sending emails

Ø  Hitting Sales Target and Quotas

Ø  Promoting marketing activities

Ø  Serving customer satisfaction and needs

Ø  Other tasks necessary for the job

 

Davao City, Philippines

6thJune 2010 to 18th August 2011

 

 

 

Duties and Responsibilities:

 

BankAssure Financial Executive AXA Life Insurance

Metrobank Branch, Roxas Avenue

Davao City

 

Ø  Front line customer care service of AXA Life Insurance

Ø  Smiles and greets the clients

Ø  Promotes Insurance benefits to walk-in and bank clients

Ø  Hitting Sales Targets and Quotas

Ø  Gives clients’ moral on the benefits of Insurance

Ø  Promotes the advantages of Stocks Investments

Ø  Promotes the advantage of Life Insurance Investments

Ø  Remind clients of their monthly payment dues

Ø  Refresh clients of their Stocks Investments fluctuation

Ø  Being a friend to all bank clients queries

Ø  Acts as a helping hand in every clients’ needs

Ø  Handles telephone calls and queries

Ø  Doing computer works MS Word, Excel, Powerpoint and Microsoft Office Outlook

Ø  Sending emails

Ø  Promoting marketing activities to clients

Ø  Doing house-to-house selling of Insurance

Ø  Serving customer care to clients’ needs

Ø  Monitoring fluctuation of Stocks Investments

Ø  Gives clients post-sale feedback of their Insurance products

Ø  Reports daily to the Sales Manager

Ø  Other tasks necessary for the job

Davao City, Philippinthes

2nd February 2010 to 4th June 2010

 

 

 

Duties and Responsibilities:

Front Office Clerk

RDL Pharmaceutical Laboratory Inc.

Catitipan Road, Buhangin

Davao City

 

Ø  Front line receptionist of RDL Pharmaceutical Laboratory Inc

Ø  Smiles and greets the clients

Ø  Doing computer works MS Word, Excel and Powerpoint

Ø  Organizing and filing documents

Ø  Handles telephone calls, transfers, and inquiries

Ø  Reports daily to Marketing Manager

Ø  Promotes marketing activities

Ø  Serving customer service care and satisfaction

Ø  Other tasks needed for the job

 

 

Makati City, Philippines                                           Management Trainee

29th September 2009 to 18th January 2010                 McDonald’s Philippines

Golden Arches Corporation

Evangelista Branch

Makati City

 

Duties and Responsibilities:

 

Ø  Front line manager in charge of McDonalds Evangelista Branch

Ø  Smiles and greets the customers

Ø  Gives customer service and satisfaction

Ø  Promotes McDonalds products to all customers

Ø  Handling POS Machines

Ø  Counting cash and change to service crews

Ø  Making Work Staff Schedules

Ø  Handling people and staffs

Ø  Doing computer works MS Word, Excel, and Microsoft Office Outlook

Ø  Doing Inventory of stock levels

Ø  Assigns people to their tasks and responsibilities

Ø  Gives Time and Duty Schedules

Ø  Reports daily to Restaurant Manager

Ø  Accomplish daily checklist and charts

Ø  Acts as a Role Model to fellow managers and subordinates

Ø  Be a helping hand to every customer

Ø  Listens and apologize to customers feedback and complains

Ø  Supervise the product availability in the bin every shift

Ø  Supervise cash flow in the counter every shift

Ø  Supervise the cleanliness and appearance of the branch every shift

Ø  Ensure customers needs are met and are satisfied

Ø  Promotes marketing activities of McDonalds

Ø  Serving customers the best customer service and satisfaction

Ø  Other tasks necessary for the job

AWARDS AND CERTIFICATES

 

Doha City, Qatar                                                       Team Building

Qatar Center for Career Development

17th December 2013

 

Superior Customer Service & Long Term Relationship

Qatar Center for Career Development

6th August 2013

 

Etiquette and Protocol Training

Qatar Center for Career Development

4th July 2013

 

Guest Judge

Philippine School Doha

27th September 2013

 

Guest Judge

Philippine School Doha

15th September 2013

 

Fast-A-Thon Participant

Hythatt Plaza Mall

13th July 2013

 

Makati City, Philippines                                            Food and Beverage Services NC II

Certificate No. 12130602044560

Technical Education and Skills

Development Authority (TESDA)

3rd May 2012

 

Housekeeping NC II

Certificate No. 12130602078445

Technical Education and Skills

Technical Education and Skills

Development Authority (TESDA)

26th July 2012

 

Food and Beverage Services

SEA-MARJ Hotel and Restaurant

Management Training Center

30th March 2012

 

 

 

Davao City, Philippines                                             Miss Teen Philippines Regional Finalist

City Tourism of Davao

18th April 2004

 

AXA Life Club Newbie of the Year

MetroBank Davao Branch

8th January 2011

 

Academic Scholarship

Ateneo de Davao University

Year 2007 to 2009

 

Dean’s Lister

Ateneo de Davao University

Year 2008 to 2009

 

 

SKILLS

 

Ø  Driving Vehicle Professional Driver’s License No. 1 & 2

Ø  Driving Vehicle International Driver’s License No. 1 & 2

Ø  Expert with Microsoft Word & Excel, Power point, and Microsoft Office Outlook

Ø  Intermediate knowledge with Adobe Photo Shop, Adobe Premiere, and Adobe Pro Video – Editing

Ø  Conversant in Applications and Gadgets

Ø  Expert in Email and Internet

Ø  Intermediate knowledge in handling Digital EOS and DSLR Camera

Ø  Speaks fluent English as second language

Ø  Speaks mother tongue Cebuano as first language

Ø  Speaks Tagalog as other language

Ø  Speaks Conversational Basic Arabic other language

Ø  Knowledgeable in handling Bible Study groups

Ø  School of Leaders graduate of Go World Christian Fellowship

Ø  Knowledgeable in ministering the Word of God to unbelievers, faithless, and hopeless people

Ø  Knowledgeable in missionary works and God’s work

Ø  Knowledgeable about the Holy Bible and God’s promises

Ø  Knowledgeable about Christian Discipleship

Ø  Knowledgeable about Christian Leadership

Ø  Knowledgeable about Christian Pastorship

Ø  Can play musical instruments like piano and guitar and little bit in drums

Ø  Can sing hymns and Christian songs

Ø  Can dance and perform Godly interpretative genre

Ø  Can model for a photo shoot for the love of photography

Ø  And many other God-given gifts

 

  • Updated 1 year ago