Tracy Anne E. Nieva


Tracy Annee E. Nieva

Address: 85 Kapantayan Road, Brgy. Lamot 1 Calauan, Laguna




Career Experience


Queen Margarette Hotel- Lucena City

October 14, 2006-January 14, 2007


Front Desk Officer/Account Executive


Responsibilities include receiving calls and providing information in response to queries; making room reservations taking into consideration clients’ requests and preferences; attending to clients’ needs, acknowledging their comments and suggestions and promptly communicating them to management; making calls and setting up meetings with prospective clients to increase hotel occupancy and patronage; making contracts that suit clients’ requirements; maintaining folios and processing payments; making proper endorsement to incoming duty staff.


Royal Orchid Restaurant-Hilton Abu Dhabi

July 09, 2005-August 16, 2006


Receptionist/Food Attendant


Responsibilities include handling calls for reservations, inquiries, comments and suggestions with accuracy and courtesy; assisting both regular and new guests by providing information about the restaurant’s food/menu, ushering them to their preferred dining area and attending to their every need; taking orders with alertness and accuracy; totaling the sales and assembling the orders; preparing bills for payment and presenting them to the guests when asked, receiving payment and handing it over to the cashier for final receipt; extending sincere thanks to customers and encouraging them to repeat the visit.


Music Television (MTV) Philippines-Makati City

July12, 2003-April 12, 2004




Duties include handling calls to and from suppliers, artists, and other pertinent calls and seeing to it that messages are properly relayed to the proper entities; attending to visitors, identifying their concerns, and referring them to the proper departments; releasing of checks for suppliers and artists and keeping reports and records; communicating with and sending edited tapes to the head office, MTV Asia Singapore; arranging venue for artist concerts and special events.

Viva Entertainment Inc. Philippines-Pasig City

April 7, 2003-July 7, 2003




Duties include handling calls to and from suppliers, clients, artists, applicants and making sure messages are delivered to the proper entities; arranging venue for events, meetings, conferences,  artist rehearsals and trainings; assisting the Human Resources Department in the hiring of new employees by receiving and initial assessment of applications, as well as administering written examinations.


Oriental Paradise Suites and Casinos- Pasay city

January 2009-2010


Customer service specialist


Duties include handling VIP’s  and handling inquiries, comments and suggestions regarding the promos of the casino, turn over of machines, monitoring jackpots, approving open orders and complementary food for VIP’s and regular clients in the casino; promoting the casino for possible clients. Teaching new clients  the mechanics on how to use the machines and giving orientation to new employees about the rules and regulations, operations of the company.


Blind Pig – Makati City

2011- 2012


Receptionist/ Food attendant


Duties include monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.


MMT – Korea

2013-up to present


Factory worker


Duties include carries materials and equipment from one part of the factory to another. Operates some machines and tools in the factory. Puts the raw materials in the inlet and takes the finished product from the outlet to the storage or packaging staff.






La Consolacion College, Mendiola, Manila                                                                     June 2000-March 2004

Bachelor of Arts Major in Broadcasting


St. Martin Montessori School, Angono, Rizal                                                                June 1996-March 2000

High School Graduate




·         Good communication skills

·         Computer literacy

·         Team player

·         Willingness to learn



  • Computer literacy
  • Good communication skills
  • Updated 3 years ago