Tracy Annee E. Nieva
Address: 85 Kapantayan Road, Brgy. Lamot 1 Calauan, Laguna
Queen Margarette Hotel- Lucena City
October 14, 2006-January 14, 2007
Front Desk Officer/Account Executive
Responsibilities include receiving calls and providing information in response to queries; making room reservations taking into consideration clients’ requests and preferences; attending to clients’ needs, acknowledging their comments and suggestions and promptly communicating them to management; making calls and setting up meetings with prospective clients to increase hotel occupancy and patronage; making contracts that suit clients’ requirements; maintaining folios and processing payments; making proper endorsement to incoming duty staff.
Royal Orchid Restaurant-Hilton Abu Dhabi
July 09, 2005-August 16, 2006
Responsibilities include handling calls for reservations, inquiries, comments and suggestions with accuracy and courtesy; assisting both regular and new guests by providing information about the restaurant’s food/menu, ushering them to their preferred dining area and attending to their every need; taking orders with alertness and accuracy; totaling the sales and assembling the orders; preparing bills for payment and presenting them to the guests when asked, receiving payment and handing it over to the cashier for final receipt; extending sincere thanks to customers and encouraging them to repeat the visit.
Music Television (MTV) Philippines-Makati City
July12, 2003-April 12, 2004
Duties include handling calls to and from suppliers, artists, and other pertinent calls and seeing to it that messages are properly relayed to the proper entities; attending to visitors, identifying their concerns, and referring them to the proper departments; releasing of checks for suppliers and artists and keeping reports and records; communicating with and sending edited tapes to the head office, MTV Asia Singapore; arranging venue for artist concerts and special events.
Viva Entertainment Inc. Philippines-Pasig City
April 7, 2003-July 7, 2003
Duties include handling calls to and from suppliers, clients, artists, applicants and making sure messages are delivered to the proper entities; arranging venue for events, meetings, conferences, artist rehearsals and trainings; assisting the Human Resources Department in the hiring of new employees by receiving and initial assessment of applications, as well as administering written examinations.
Oriental Paradise Suites and Casinos- Pasay city
Customer service specialist
Duties include handling VIP’s and handling inquiries, comments and suggestions regarding the promos of the casino, turn over of machines, monitoring jackpots, approving open orders and complementary food for VIP’s and regular clients in the casino; promoting the casino for possible clients. Teaching new clients the mechanics on how to use the machines and giving orientation to new employees about the rules and regulations, operations of the company.
Blind Pig – Makati City
Receptionist/ Food attendant
Duties include monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.
MMT – Korea
2013-up to present
Duties include carries materials and equipment from one part of the factory to another. Operates some machines and tools in the factory. Puts the raw materials in the inlet and takes the finished product from the outlet to the storage or packaging staff.
La Consolacion College, Mendiola, Manila June 2000-March 2004
Bachelor of Arts Major in Broadcasting
St. Martin Montessori School, Angono, Rizal June 1996-March 2000
High School Graduate
· Good communication skills
· Computer literacy
· Team player
· Willingness to learn
- Computer literacy
- Good communication skills