WAYNE PIMENTEL

Photo

service engineer

Philippines

WAYNE C. PIMENTEL
No. 46-008 Everlasting Street, QM Subdivision

Baguio City, Philippines 2600

 

Mobile No                         : 63 977 811 3349

Tel No (Home)                  : 63 74 619 3560

Email Address                   : wayne_cpph@yahoo.com

 

 

WORK HISTORY
The Company:      Baguio Office Systems & Solutions Incorporated
G/F Unit 3 No 18 Legarda Road

Burnham-Legarda

Baguio City, Philippines

 

To provide after sales services with a wide range of Office equipment products to an existing and established customer base- Local, Provincial and Regional Government offices, Manufacturing, Corporate, Retail to Fine Dining, Schools and Universities, Financial Institutions, BPO’s as well as for Commercial establishments.

And having been appointed as the business and authorized service partner from global technology leaders and allowing us to provide our customers with world-class products and service solutions.

HP Printers & Computers                      CANON Copiers & Printers

FUJI XEROX Copiers & Printers              SAMSUNG Printers, Laptops & Projectors

EATON UPS                                         IBM / Lenovo Laptops & Desktops

TOSHIBA Copiers & Electronic Cash Registers   UNIWELL Cash Registers

Kyocera Mita / Olympia Copiers                       DELL Printers

With a wide array of office and I.T. Equipment products and services, such as systems integration, various service levels of support program to provide solution that will keep the equipment up and running, minimizing downtime and therefore maximizing the cost of in investment.

Position                          :        SERVICE MANAGER

 

Period                            :        December 1, 2009 to March 2016

 

 

 

 

Responsibilities:

Responsible for leading new and existing client transitions, and improvement initiatives.
Overall responsibility for meeting service objectives within budgeted time and cost
Provide Services Management and  Process ramp-ups
Handles problems of a diverse scope where analysis of situations requires evaluation of identifiable factors
Recognize early warning signals that could result in delays and cost overruns and take corrective actions including escalating to the right level
Coordinate with other groups in ensuring that services are scoped keeping current capacities in service infrastructure in mind.
Ensure that service management tools are utilized to efficiently manage projects and services
Document and share best project management practices with the rest of the organization
 

 

The Company:      ESCO INCORPORATED
19/F The World Centre Building

330 Sen. Gil Puyat Avenue

Makati City, Philippines

Website: www.comfacgroup.com

 

 

As a security systems specialist tasked in securing the office, ESCO delivers comprehensive security solutions to secure people, property and assets. In essence, to provide peace of mind to clients, so they can focus on their core competence.

The products and services of ESCO can be customized to meet unique needs of the workspace, and the cutting-edge technologies to ensure business security and continuity. The wide range of products and services include access controls, closed-circuit television and monitoring, intrusion alarm systems, paging systems, and even water leak detection system.

 

 

Position                          :        DIVISION MANAGER

 

Period                            :        April 1, 2008 to December 1, 2009

 

 

 

 

DUTIES AND RESPONSIBILITIES

 

–      Plans, Organize, Directs and controls service activities related to the supplied equipment by the company.

–      Develops GREEN system solution to evaluate vendor quotations that utilizes appropriate negotiation techniques to ensure quality, price, delivery and service.

–      Maintains high quality products and services at the highest code of ethics

–      Prepare and reviews service contracts, vendor agreements, proposal and acceptability of items to specification for conformance to company policy.

–      Partner readiness, process alignment  and equipment management

–      Training and delivery development, establish new service queues and programs and operational issues management, access impacts, invokes and/or modifies contingency plans within the office, partners, communication and clients

–      Provide customer satisfaction by effectively handling customer queries and/or problems through diagnosis and providing of solutions for technical and service issues

–      To interact with service improvement projects and working closely with the technical support group to provide continuing cross training programs, repair updates and best practices.

–      Motivate and support other team members

 

 

 

The Company:      COMFAC CORPORATION
18/F The World Centre Building

330 Sen. Gil Puyat Avenue

Makati City, Philippines

Website: www.comfacgroup.com

 

The Comfac Global Group has successfully implemented turn-key projects for corporate offices, contact centers, BPOs, data centers and disaster recovery sites, mobile offices and other non-traditional business centers, providing products and services like modular System Fixtures & Furniture, IT Support Systems (HP & IBM), Routers & Switches, Powerware/Eaton UPS, Security and Fire Alarm Systems, and other workplace facilities.

 

 

Position                          :        FIELD SERVICES MANAGER

 

Period                            :        March 17, 2008 to April 1, 2009

 

 

 

 

DUTIES AND RESPONSIBILITIES

 

 

–      Focusing on enabling a strong day to day operations, tactical executions, and active engagement with an outsourced partner.

–      Partner Readiness, Tool Administration, Equipment Management

–      Training and Delivery Development

–      Establish new services queues and programs, Daily Management of misroutes and disconnects

–      Operational issues management, access impacts, invokes and/or modifies contingency plans within office, partners, communications and clients.

–      Define any unique, short-term processes required to mitigate issues

–      Call allocation management-routing and load balancing, and Capacity Management

 

 

 

 

 

 

 

 

 

 

 

The Company:      BAGUIO OLYMPIA SALES & SERVICES INC.
No 2 Road 2 Quezon Hill, Baguio City Philippines 2600

 

 

Baguio Olympia Sales & Services Incorporated has bought out the Regional Office of Olympia Philippines Incorporated in Baguio City. The intention is to continue sales & services to the customers of Olympia Regional Office. BOSS Inc. is currently the master dealer for Olympia Philippines Inc. – selling of Olympia brand of office equipment:            (Copiers, Calculators, Cash Registers & POS, Electronic & Manual Typewriters, Shredders, Duplicating Machines, Bill & Note Counters, Cordless Phones, and Check Writers)

 

In addition, BOSS Inc. is the Premier Business Partner and the Authorized Service Delivery Partner of Hewlett-Packard (DeskJet & LaserJet Printers, Desktop & Mobile PC’s, Servers & Storage Networks, Design Jet & Plotters, Scan Jets, All-in-One, Multi-Function Printers, Multi-Media Projectors)

 

 

Position                :        TECHNICAL MANAGER

 

Period                  :        September 25, 2004 to March 15, 2008

 

 

DUTIES & RESPONSIBILITIES
 

To provide technical support, consultation and remote diagnosis for branded products to   various offices and engineering organization. The responsibility involves troubleshooting, problem analysis and providing solutions to hardware, software and installations, configurations, integration and application inquiries.

 

Identify, evaluate and resolve all development/qualification issues and to communicate the technical status of the operation to the management.

 

Manage and execute all activities necessary for the development and qualification of all product lines (Diagnose, Repair, Test, and Deliver) and to ensure to meet the requirements for performance, functionality, costs, schedule, quality, reliability and compliance to the industry standards.

 

Plan, organize, lead and control service activities of the department’s service engineers to ensure that all services rendered are done in a professional manner with the goal of ensuring total customer satisfaction.

 

 

The Company:               OLYMPIA PHILIPPINES INCORPORATED
North-Central Luzon Regional Office

Paco , Manila Philippines

 

Olympia Philippines was incorporated on February 14, 2996 as wholly owned subsidiary of Olympia Werke AG of Germany. In 1996, as part of the strategic expansion, the company set up a Regional Office located in Baguio City to better serve customers located in the North-Central Luzon area.

 

Olympia Philippines Incorporated-Baguio Regional Office was to sell Olympia brand of office equipment and seeked out distributors of other office equipment and accessories to offer a wider range of products: Copiers, Calculators, Cash Registers, Bill Counters, Electronic & Manual Typewriters, Overhead Projectors, Duplicating Machines, Cordless telephones.

 

Apart for Olympia brand of office equipment- Olympia Philippines, Incorporated-Baguio Regional Office is in partnership with Hewlett-Packard Philippines Corporation as the Authorized Service Provider for HP products.

 

 

 

 

POSITION   :        REGIONAL TECHNICAL MANAGER

 

PERIOD      :        February 1, 1996 to September 24, 2004

 

 

 

DUTIES & RESPONSIBILITIES
Establish and maintain service relationship with the local industry, associations, government and private entities.

 

Conduct tests on component level prior to behavior in all product line basing on the wear and tear capabilities of the equipment. Repair and troubleshoot electronically and mechanically in order to achieve a high standard of customer satisfaction.

 

Gather service information to become more cost efficient in the operation by maximizing the time in exploring new leads in services in a professional manner for the benefit of the company as well as the customer.

 

To re-focus efforts needed to increase the services in conducting research and development in order to establish a better support from the Asian Regional Office based in Hong Kong thru the Philippine Central Office located in Manila.

 

 

 

 

The Company:      CANON MARKETING PHILIPPINES INCORPORATED
Don Chino Roces Ave., Makati City, Philippines

 

In 1991, Canon Marketing Philippines- San Fernando City La Union Branch was established to cater and support clients using CANON products- Copiers, Facsimiles, Calculators, Bubble Jet & Laser Beam Printers, and Electronic Typewriters in order to expand the service and marketing operations in the central and northern Luzon areas.

 

 

POSITION   :        SERVICE ENGINEER

 

PERIOD      :        November 11, 1991 to January 25, 1996
DUTIES & RESPONSIBILITIES

 

To respond and perform routine machine check-up and preventive maintenance, repair and take corrective actions to all CANON Products.

 

Provide technical back up to the sales force in the preparation, conditioning and installation of CANON products. For bench repair- conduct tests electronically to its component level as well as its mechanisms.

 

Submit comprehensive monthly service reports in order to know and facilitate the weakness and strengths of the equipment in terms of full operational activities to achieve a high standard of customer satisfaction.

 

 

 

 

TECHNICAL SKILLS
1.    As the Authorized Service Delivery Partner (ASDP) for Hewlett-Packard products- HP Philippines Corporation and being the HP Coordinator for Baguio and Benguet is to provide HP services high-quality remote and on-site support for all HP and Compaq branded hardware products that enables to increase equipment uptime and productivity.

 

2.    More than twenty (20) years of experience in operation, repair and maintenance of various electro-mechanical and electronic office equipment – CANON Products, Mita/ Olympia Products, HP Products, IBM Products, POS Systems, Electronic Cash Register Products, Multi Media & Overhead Products.

 

3.    With driving experience and automotive troubleshooting and repair.

 

4.    Knowledge in carpentry works, plumbing, electrical wire installation and repair.

 

 

 

 

 

INTERPERSONAL SKILLS
1.    Innovative, responsible, goal oriented and can relate well with all levels of the organization. A committed team player, resourceful, hardworking and flexible to different task assigned.

2.    Ability in organizing and managing technical services, setting of priorities and working independently under aggressive timelines to deliver on all commitments.

3.    Excellent in written and verbal communication.

4.    Team player. Willing and able to handle a wide variety of tasks.

5.   Strong leadership, communication and problem solving skills for technical and processes related issues maximizing customer satisfaction by identifying the needs and providing solutions

 

 

 

 

 

 

 

TRAININGS ATTENDED
 

1.   Fuji Xerox Asia Pacific Pte,Ltd

Fuji Xerox Printer Channel

Mono and Multi Function Devices

24th September 2015

 

2.   HP Laserjet and Deskjet Certification

HP Philippines -Pearson Vue

2015-2016

 

3.   CANON MARKETING PHILIPPINES INCORPORATED

Canon Image Runner iR 2016s & iR2020s Digital Copiers

Don Chino Roces Ave.,Makati City

September 20-21, 2007

 

4.   ICS ANNUAL TECHNICAL TRAINING – MAY 15-19,2006

DELL DESKTOPS PC’S AND LAPTOPS, IBM SERVERS AND LAPTOPS

INTEGRATED COMPUTER SYSTEMS INCORPORATED

3RD FLOOR LIMKETKAI BUILDING, ORTIGAS AVENUE

GREENHILLS, SAN JUAN, METRO MANILA, PHILIPPINES

 

 

5.   IBM AUTHORIZATION PROGRAM – JANUARY 2006

IBM GLOBAL SERVICES

IBM PHILIPPINES INCORPORATED

IBM TOWER, EASTWOOD, LIBIS, QUEZON CITY, PHILIPPINES

 

6.   ICS ANNUAL TECHNICAL TRAINING – APRIL 26-29, 2005

DELL DESKTOPS PC’S AND LAPTOPS, HP SERVERS & LASERJET PRINTERS

INTEGRATED COMPUTER SYSTEMS INCORPOARTED

3RD FLOOR LIMKETKAI BUILDING, ORTIGAS AVENUE

GREENHILLS, SAN JUAN, METRO MANILA, PHILIPPINES

 

7.   REGIONAL SERVICE CENTERTECHNICAL TRAINING- MAY 8-9,2003

IN FOCUS MULTI MEDIA PROJECTORS

AMERICAN TECHNOLOGIES INCORPORATED

ATI BUILDING, SAN JUAN, METRO MANILA, PHILIPPINES

 

8.   HP SERVER PRODUCT TRAINING – APRIL 21-23,2003

HEWLETT-PACKARD PHILIPPINES CORPORATION

36TH FLOOR ROBINSONS SUMMIT CENTRE

6783 AYALA AVENUE MAKATI CITY, PHILIPPINES

 

 

 

9.   HP PLOTTER HARDWARE TRAINING – SEPTEMBER 11-13, 2002

HEWLETT-PACKARD PHILIPPINES CORPORATION

36TH FLOOR ROBINSONS SUMMIT CENTRE

3783 AYALA AVENUE MAKATI CITY, PHILIPPINES

 

10.        MANAGING THE PROCESS OF STRATEGIC PLANNING & PERFORMANCE MANAGEMENT

DECEMBER 9, 2002

PERSONNEL MANAGEMENT ASSOCIATION OF THE PHIILIPPINES

BAGUIO CHAPTER

 

11.        HP DESKJET HARDWARE TRAINING – JULY 5-7,2000

HP SERVICE CENTER

HEWLETT-PACKARD PHILIPPINES CORPORATION

GEOLOGISTICS BUILDING, PARANAQUE CITY, PHILIPPINES

 

12.        HP LASER JET HARDWARE TRAINING – JULY 11-13,2000

HP SERVICE CENTER

HEWLETT-PACKARD PHILIPPINES CORPORATION

GEOLOGISTICS BUILDING, PARANAQUE CITY, PHILIPPINES

 

13.        CANON FACSIMILES – MARCH 2-13, 1992

DATAGRAPHICS INCORPORATED

GUADALUPE, MAKATI CITY, PHILIPPINES

 

14.        CANON COPIERS – NOVEMBER 11-22,1991

DATAGRAPHICS INCORPORATED

GUADALUPE, MAKATI CITY, PHILIPPINES

 

 

EDUCATIONAL ATTAINMENT
DEGREE FINISHED           Bachelor of Science in Electrical Engineering

Saint Louis University, Bonifacio Street, Baguio City

PHILIPPINES, March 1991

 

PERSONAL INFORMATION
AGE                                 :        47

SEX                                 :        MALE

DATE OF BIRTH                :        JANUARY 3, 1969

PLACE OF BIRTH               :        BAGUIO CITY

CIVIL STATUS                  :        MARRIED

CITIZENSHIP                    :        FILIPINO

HEIGHT                           :        5’4”

WEIGHT                           :        75 KGS.

PASSPORT NUMBER                    :        Available Upon Request

  • Updated 3 years ago